Terms On Doing Business:
You agree to the terms and conditions that are listed below, and the specified terms mentioned in the individual product descriptions. These are simply “playing by the rules” of good business.
PAYMENT: Customers are required to pay 50% deposit, and the balance due paid in full previous to shipping on custom manufactured products; norm within the Hospitality Industry. Products that are in stock, and ready for immediate delivery; payment is paid in full previous to shipping. We accept Master Card, Visa, Company Check, Cashiers check . Bad checks will be prosecuted if the customer does not immediately make good on them.
STORAGE: 50% deposits are for manufacturing, importing furnishings special orders, or holding furnishings for short period of time purposes. It is the obligation of each customer to pay their full balances due once the manufacturing process is complete or importing of their order/merchandise has arrived. The factory/importer will hold furnishings for a 30 day period. After that time has completed, Decor-N-More, Inc. or the factory/importers have the right to add a 25% storage fee to their order. After four months in storage, the furnishings must be shipped or the buyers will lose their deposits. Manufactures have the right to recoup their loses; 50% deposits are just that deposits only; allowing customers to move forward with their business furnishing needs. Decor-N-More, Inc and their factories/importers are not responsible for STORAGE of furnishings/merchandise.
PROPOSALS: All customers should read their proposals, and agree that what is stated on their Proposal is what they are ordering. Our company works diligently to become knowledgeable of our various products. We “listen” to customers business needs, and try to meet them; however, we are not “mind readers”, and whatever verbal conversations/discussions that have taken place over time cannot be considered a a commitment on our part unless its on the Proposal. We all make errors; the Proposal is your final business decision. What is on the Proposal is what your business has ordered. Any errors found after the Proposal has been finalized, or errors discovered upon delivery, is not the responsibility of Decor, Inc.
RETURNS: Customers cannot return merchandise without a return authorization. Once merchandise has been received, and there is something not correct; please call the office and discuss. Our company will try to resolve a problem. There is no refund on custom orders once the order has been placed. Please be aware that if customer return products, the customer will be responsible for the shipping costs of the merchandise back.
WARRANTY: The majority of our products are for the Commercial Contract Industry. Decor-N-More, Inc. does not manufacturer products. We work with the finest factories/importers in the furnishings industry. These factories/importers have a one year warranty policy on all products against manufacturer defects. Except for FABRICS. FABRICS have no warranty. Even though the fabrics are Contract Commercial fabrics and are Fire retardant; resistant to stains, rubs, and performs to commercial furniture manufacturing standards and passes all applicable testing as specified by the Association for Contract Textiles.
All returns must be in the original condition and packaging. Returns: allowed only after email or written authorization has been first obtained. If a customer declines acceptance of delivery, the must contact our company or factory immediately; any returned packages without written authorization will be denied. Most manufacturers who accept returns require that PRODUCTS MUST BE RETURNED IN THEIR ORIGINAL CONDITION AND PACKAGING. So SAVE ALL SHIPPPING BOXES & PACKAGING. If accepted, most manufacturers charge some restocking fee (usually from or 25/35%). Manufacturers will provide free parts or replacements for damaged or missing products. Some provide a direct Toll Free Telephone number (which comes with the product) so you can get them quickly and directly from the products maker.
All products are shipped FOB factory/imports; we assume no responsibility on merchandise once it is picked up by freight carrier
When a box or pallets arrives, whether by UPS, FED EX., or Common Carrier, your business is responsible for immediately determining whether the items are damaged, OR SUSPECTED TO BE DAMAGED, it must be documented with the delivery company at the time of the delivery.
The delivery driver must wait while you inspect. If the driver does not agree to wait, note this on the bill of delivery WHEN YOU SIGN accepting delivery. In addition, NOTE ON THE DELIVERY SLIP before signing your name, if the box shows any signs of damage on the outside. Decor-N-More, Inc. is not responsible for damages by freight carrier. Once the freight carrier picks up the merchandise, and signs their paperwork indicating the merchandise is in good condition, its the freight company responsibility to deliver safely. We will try to assist your business in helping to resolve. When you sign for a package without any further WRITTEN comment, you are waiving ALL rights that both you. Often boxes appear damaged on the outside, but the products, which are carefully packed for shipping by the manufacturers, are fine inside. If there appears to be damages, and you cannot open the box, you must write that down with the delivery person when you sign for that delivery.
SHIPPING/COMMERCIAL FREIGHT DELIVERIES:
All products are shipped FOB factory/importers; we assume no responsibility on merchandise once it is picked up by freight carrier.
Freight drivers do not help you unload. They are not like UPS Ground that place the package inside the front door. Drivers do not help/assist, not unless the customer pays extra for lift gate services; normally an additional $100/$200.00 (depending on freight carrier). If customer needs INSIDE delivery, that also is an additional $100/$200, and normally that is only needed for HEAVY CAST IRON BASES or BOOTHS.
INSIDE DELIVERY or LIFTGATE FEES:
Fees may apply if you receive a common carrier (truck) delivery to a residential location, or if you require assistance with "inside delivery." You will be contacted before your order is processed for production, if such fees are believed to apply.
RESIDENTIAL or OFFICE DELIVERIES:
These are “curbside” - meaning the driver will not carry that package inside your home. In such a case, if you suspect damage, note your concerns on the delivery slip, insist the package be opened for inspection outside, and if the driver refuses, write it down on his delivery slip and get a copy - or refuse delivery; in order to support any potential claim for damages. You can "request" white gloves delivery, in which we can arrange for inside delivery at an additional cost. If delivery is by UPS Ground or Fed EX. Ground; these delivery drivers normally delivery small boxes that are not qualified for Freight; these drivers will bring product inside the Home or Office.
Sometimes a box is simply left outside on your doorstep. In all cases, open boxes IMMEDIATELY and carefully inspect for damage. If you find damage, notify This Website IMMEDIATELY by email and follow up by phone. You may have as little as 2 and as many as 5 business days to report damage, and begin the process of making a damage claim.
Limitation of Liability:
PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE, EVEN AFTER AN ORDER IS PLACED, AND THIS WEBSITE WILL NOT BE LIABLE FOR CHANGES. THIS WEBSITE HAS NO LIABILITY TO ANY THIRD-PARTY CLAIMING DAMAGES FOR ANY DAMAGE SUFFERED AS A CONSEQUENCE OF YOUR DISPLAYING, COPYING, OR DOWNLOADING THIS SITE’S MATERIAL, TO THE MAXIMUM EXTENT PERMITTED BY LAW. THIS WEBSITE, IN NO EVENT, WILL BE LIABLE TO ANY THIRD-PARTY OR YOU FOR ANY CONSEQUENTIAL, PUNITIVE, EXTRAORDINARY, INDIRECT, OR INCIDENTAL DAMAGES (INCLUDING THE LOSS OF DATA, REVENUE, PROFITS OR ANY OTHER ECONOMIC ADVANTAGE) EVEN IF IT ARISES, HOWEVER, THAT THIS WEBSITE HAS BEEN PREVIOUSLY ADVISED OF PROSPECTIVE POTENTIAL DAMAGE, WHETHER IN TORT OR FOR BREACH.
NO ONE will be allowed to view your records; that fact has been established with our Bank; without that policy our company could not be allowed to take credit card information.
1. Disclosure to Third Parties: We will not disclose any personal information to any third party source at any time. All personal information is kept secure and never shared or sold to any third party.
2. Acquisition of Information: We do not acquire any more information about consumers than is required by law or otherwise necessary to provide a high level of customer service.